Shop With Confidence Supported by Our Refund Policy

1. Refund Policy Summary

At VitalEngine, customer satisfaction is central to everything we do. If a delivered product does not meet expectations, you may request a refund in accordance with the terms outlined below. Our process is designed to be transparent and predictable so you understand each step clearly. Please review the conditions carefully to ensure smooth handling of your request.

1.1 Refund Eligibility

• Items must be returned unused and in original condition, including all accessories.
• Refund requests must be submitted within 30 days from confirmed delivery.
• Proof of purchase is required to validate the order.
• Returned shipments must include valid tracking for confirmation.

1.2 Items Not Eligible for Refund

• Consumable items or products affected by use after opening.
• Digital products, downloads, or electronic gift cards.
• Custom or personalized items created specifically for an order.
• Products marked as Final Sale at checkout.
• Damage caused by misuse, incorrect handling, or improper installation.

1.3 Refund Timeline

Once a return is received, items are inspected to verify eligibility. Approved refunds are processed within 7-10 business days after inspection. Refunds are issued to the original payment method whenever possible, and confirmation is sent by email. Processing times may vary depending on your payment provider.

1.4 Shipping and Fees

• Original shipping fees are non refundable unless the error is ours.
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
• Restocking fees may apply and will be disclosed before approval.

2. Order Cancellations

We understand that circumstances may change. Cancellations depend on order status and must be requested before processing or shipment begins. If an order is already in transit, cancellation may no longer be possible, but return options may still apply after delivery.

2.1 Cancellation Guidelines

• Requests must be submitted before processing or shipment.
• Customized or personalized items cannot be canceled once production begins.
• Shipped orders are not eligible for cancellation but may qualify for return.

2.2 How to Request Cancellation

To request a cancellation, contact us through the Contact Us page with your order number and checkout email. Our team will confirm eligibility and guide you through the next steps.

2.3 Cancellation Fees

• Orders already shipped follow the standard return process.
• Return shipping fees may apply after dispatch.

3. Exchanges

If an item arrives damaged, defective, or incorrect, we will work to resolve the issue promptly. Eligible cases may qualify for a replacement at no additional cost. Please notify us within 7 days of delivery and include photos with your order number for faster resolution.

3.1 Exchange Requirements

• Items must be unused and returned in original packaging when applicable.
• Exchanges depend on product availability or equivalent replacement.
• Prepaid return labels may be provided if the issue is confirmed as our responsibility.

4. Customer Assistance

For help with refunds, cancellations, or exchanges, our support team is ready to assist. We aim to provide clear guidance and timely responses. For faster service, include your order number and a brief explanation when contacting us via our Contact Us page.