Worldwide Shipping You Can Rely On From Dispatch to Delivery

At VitalEngine, every order is packed with care and shipped through established logistics partners to destinations worldwide. Our focus is safe handling, consistent updates, and dependable delivery from the moment a parcel leaves our facility until it arrives at your address. This Shipping Policy explains processing times, estimated delivery windows, tracking, shipping charges, customs responsibilities, and key delivery guidelines. Please review the details below to understand how your order moves from dispatch to arrival.

1. Order Processing

Orders are prepared and dispatched within three to five business days after payment confirmation.
This time is used to verify order details, complete quality checks, and package items securely.
You will receive an update once your order enters the shipping stage.

• Processing runs Monday through Friday, excluding public holidays.
• High demand periods may cause brief delays, with updates sent by email.
• Orders placed outside business hours are processed on the next working day.

2. Estimated Delivery Windows

Delivery times vary based on destination, carrier routing, service level, and local operations.
The estimates below are provided for guidance and can vary in certain situations.

• Domestic delivery where available: Typically five to seven business days after dispatch.
• International delivery: Typically fourteen to twenty one business days, depending on destination and customs clearance.

Delivery may be affected by customs processing, weather, or carrier delays.
Tracking updates provide the most current shipment status.

3. Shipping Charges

Shipping costs are calculated at checkout based on destination, package size, weight, and the selected shipping option.
All charges are displayed before purchase completion for full clarity.

• Free shipping may be offered during limited promotions.
• Priority or express options may be available for an additional fee.
• Shipping charges are non refundable once an order has shipped.

4. Tracking Your Shipment

After dispatch, a tracking number is sent to the email used at checkout so you can monitor progress at any time. You can also view updates through our Track Your Order page.

5. Customs and Import Charges

International shipments may incur customs duties, taxes, or handling fees set by local authorities.
These charges are not included in product pricing or shipping fees paid to VitalEngine.

• All import duties, taxes, and local handling fees are the responsibility of the recipient.
• Refused parcels due to unpaid fees may be returned and refunded minus shipping costs.
• Customs related delays are outside our control and can extend delivery time.

6. Lost or Damaged Deliveries

Once a parcel is transferred to the carrier, delivery handling is managed by the courier network.
While carrier operations are outside our control, VitalEngine will support you in resolving delivery concerns whenever possible.

• If tracking shows delivered but the parcel is not received, check nearby areas or contact the local courier office.
• Missing parcels may require a carrier investigation or claim process.
• If an item arrives damaged, keep all packaging and contact us promptly with photos.

7. Accurate Delivery Address

Please ensure your delivery details are complete and correct at checkout.
VitalEngine is not responsible for delays or misdeliveries caused by incorrect or incomplete address information.

• Contact us immediately if an address update is needed before dispatch.
• Address changes cannot be applied once an order is in transit.

8. Returned to Sender Parcels

Parcels returned due to refusal, failed delivery attempts, or address issues are handled under the guidelines below.
Outcomes depend on the return reason and package condition.

• Reshipment: Available after additional shipping fees are paid.
• Refund: Issued after deducting original shipping and handling costs.

9. Shipping Support

For questions about delivery status, tracking, or shipping options, our team is ready to assist. Please contact us through our Contact Us page for support.